Shipping policy
Shipping Methods
MiauVita offers multiple shipping options to meet your needs:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- International Shipping: 7-15 business days depending on destination
Shipping method availability may vary based on product type and destination.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Product weight and dimensions
- Shipping destination
- Selected shipping method
Free shipping is available for orders over $50 within the continental US.
International Shipping
We ship to most countries worldwide. Please note:
- Customs fees, import duties, and taxes may apply
- Delivery times may vary due to customs processing
- Some product restrictions may apply based on destination country regulations
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package directly through our website or the carrier's tracking system.
Shipping Restrictions
Certain products may have special shipping requirements:
- Live aquarium products require expedited shipping
- Some grooming products may have quantity restrictions
- Large bedding items may require freight shipping
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Contact us immediately (within 7 days of delivery)
- Provide photos of damaged items and packaging
- We will work with the carrier to resolve the issue
We may require return of damaged items before issuing replacements.
Holiday Shipping
During peak seasons (November-January), please allow additional processing and transit time. We will announce specific holiday shipping deadlines on our website.