Faq
Ordering & Shipping
How can I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or check out as a guest.
What shipping methods do you offer?
We provide standard and express shipping options. Delivery times vary depending on your location and the shipping method selected.
Do you ship internationally?
Yes, we ship to most countries worldwide. Additional customs fees may apply depending on your country's regulations.
Product Information
Are your products safe for all pets?
All our products meet safety standards, but we recommend checking product descriptions for specific animal suitability and consulting your vet if unsure.
How do I choose the right size for pet accessories?
Each product page includes detailed sizing charts. Please measure your pet and compare with our measurements for the best fit.
Do you offer organic/natural pet products?
Yes, we have a selection of organic and natural options in feeding, grooming, and bedding categories. Look for the "Natural" or "Organic" tags.
Returns & Refunds
What is your return policy?
Unopened, unused items in original packaging can be returned within 30 days of delivery. Some items may be subject to restocking fees.
How do I initiate a return?
Visit our Returns Center in your account dashboard to start the process. You'll receive a return label and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your payment method.
Account & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and select digital wallets. Payment options may vary by country.
How can I update my account information?
Log in to your account and navigate to "Account Settings" to update your personal details, shipping addresses, and payment methods.
Is my payment information secure?
Yes, we use industry-standard encryption and never store your full payment details on our servers.
Product Care & Usage
How should I clean pet bedding?
Most bedding can be machine washed in cold water. Check individual product care labels for specific instructions.
What's the shelf life of pet food products?
Dry food typically lasts 12-18 months unopened, while wet food lasts 2-5 years. Always check expiration dates upon receipt.
How often should I replace aquarium filters?
Mechanical filters should be replaced every 2-4 weeks, while biological media can last several months. Follow manufacturer recommendations.